Support and Training

Learning resources

We are committed to ensuring our clients gain maximum benefits from using skybook.

That’s why all users gain access to our online guides and interactive computer-based training, which maintains training records for regulatory purposes.

Our release notes detail updates and improvements throughout the year, and your own account manager will also review them with you.

Additionally, we can provide bespoke on-site training or online group training sessions at request.

View Release Notes

Industry leading 24/7 support & uptime

Our customers are at the centre of our business, this is why we are always there when you need us most.

Aside from our industry leading 99.95% system uptime, we take customer support very seriously.

From day one, you’ll have your own account manager, working together to identify your priorities and agree key milestones, right up to the point you are ready to go live.

You will benefit from 24/7 support - 365 days a year, whilst our Service Level Agreement ensures direct access to our Helpdesk team no matter what time it is.

See Uptime Guarantee